1. Scope of Digital Services

NEPTX delivers customized commercial solutions across digital marketing management, performance media buying, website and application engineering, local SEO, and AI workflow integration as detailed across our core digital agency solutions.

All project scopes, deliverables, timelines, and technical requirements are governed by written project quotations or statement-of-work (SOW) documents shared prior to campaign or development kick-off.

2. Client Cooperation & Access Provision

To ensure timely execution and milestone completion, the Client agrees to:

• Timely Material Submission: Provide brand assets, product catalogs, copy briefs, and imagery within agreed project windows.
• Administrative Access: Grant necessary collaborator or partner access to hosting environments, Google Tag Manager, Meta Business Manager, and third-party APIs required to execute deliverables.
• Milestone Approvals: Review submitted design drafts or technical wireframes within 5 business days to prevent development freezes.

3. Intellectual Property & Ownership Rights

We maintain total respect for intellectual property rights:

• Pre-Existing Tools: NEPTX retains proprietary rights over internal code libraries, automation frameworks, and pre-existing development workflows utilized to build client solutions.
• Portfolio Rights: Unless a formal Non-Disclosure Agreement (NDA) is executed prior to engagement, NEPTX reserves the right to showcase delivered project outcomes in our verified portfolio case studies.

4. Payment Schedules & Billing Terms

All client engagements operate on pre-agreed milestone allocations or recurring monthly retainers:

• Development Projects: Fixed-price projects require an initial deposit prior to wireframing and technical architecture, with remaining balances due upon milestone delivery and final launch approval.
• Marketing Retainers: Monthly campaign management fees for Meta and Google Ads are billed in advance on a recurring monthly cycle.
• Refund Protocols: All questions regarding advance commitments, milestone disbursements, and ad spend non-refundability are governed strictly by our official Refund and Cancellation Policy.

5. Third-Party Platforms (Meta, Google, Cloud APIs)

When managing paid advertising or hosting setups:

• The Client is solely responsible for funding third-party ad spend directly via their connected payment methods inside Meta Ads Manager or Google Ads.
• The Client agrees to comply with the acceptable advertising policies of third-party networks. NEPTX is not liable for account suspensions or ad disapprovals caused by client products that violate platform policies (e.g., prohibited healthcare, financial schemes, or misleading claims).

6. Limitation of Liability & Warranties

While we build and execute with extreme technical rigor:

• Third-Party Outages: NEPTX is not liable for downtime, API deprecations, or service interruptions caused by third-party hosting providers, cloud servers, domain registrars, or algorithmic search updates.
• Commercial Projections: Digital marketing campaigns rely on market conditions and consumer demand. While our media buyers optimize relentlessly for maximum ROAS, past performance does not guarantee future financial yields.
• Liability Cap: In no event shall NEPTX's total cumulative liability exceed the total management fees paid by the Client to NEPTX in the two (2) months preceding any claim.

7. Confidentiality & Non-Disclosure

Both parties agree to treat proprietary customer lists, trade secrets, financial records, and internal technical documentation as strictly confidential. All data processing and server-side tracking measures adhere strictly to our legal Privacy Policy.

8. Term & Agreement Termination

Either party may terminate an ongoing retainer engagement by issuing a written 15-day notice. Upon termination, all work completed up to the date of notice must be settled, and NEPTX will immediately hand over all project assets and remove administrative access credentials.

9. Governing Law & Dispute Resolution

This Agreement shall be governed by, and construed in accordance with, the laws of India. Any legal disputes, claims, or arbitration proceedings arising out of this contract shall fall exclusively under the judicial jurisdiction of the courts of Rajasthan, India.

10. Educational Intellectual Property

Free masterclasses and video tutorials published on our official NEPTX Digital Academy YouTube Channel are for educational purposes. Reproduction, redistribution, or unauthorized commercial resale of NEPTX Academy curriculum without explicit written consent is strictly prohibited.